Shipping policy

Last updated: November 9, 2026

We currently ship within the United States only.

Each ornament is made to order. After you order, we create your pet's portrait and email you a preview. Production begins once you approve it, so replying quickly helps your order arrive sooner.

After production, standard delivery usually takes 2 to 5 business days within the contiguous United States. Alaska, Hawaii and Puerto Rico usually take an additional 7 to 12 business days. Delivery times are estimates and can be affected by carrier delays, weather and holiday volume.

Order by December 9, 2026 and approve your preview promptly for estimated delivery by Christmas within the contiguous United States.

Standard shipping is free within the United States .

We'll email you tracking information when your order ships. Tracking may take a little time to update.

Please check your address at checkout and contact us as soon as possible if it needs correcting.

Contact us at oddimportexport@gmail.com and we'll help. See our refund policy for reprints and refunds.